What is the Unconditional Bontrager Guarantee?

Simply put the Unconditional Bontrager Guarantee allows you to purchase any Bontrager cycle accessories and try them to ensure that they meet your needs.

If, for any reason, you’re not satisfied with your Bontrager purchase, return the item with a proof of purchase to The eBike Store, Durham within 30 days for an exchange or store credit. Please note that you must have purchased it from us in the last 30 days and also note that we're not able to offer a refund, if you do not require an exchange you'll be issued with a store credit for future use.

This guarantee includes Bontrager aftermarket components, clothing and accessories.

Important: Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Take a look at our range of Bontrager cycling accessories.

And Bontrager's Crash Replacement Guarantee?

With Bontrager's Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. All you will need to do is contact us to log a crash incident. You'll then need to send your crashed helmet, original sales receipt with details of the incident back to us.

Once we have received the damaged helmet, we'll arrange for a replacement cycle helmet to be sent back out to you.

Most of the Bontrager range of cycle helmets also incorporate the latest MIPS technology. Multi-Impact Protection System.

Take a look at our range of Bontrager cycling helmets.