The eBike Store - Service Update

The eBike Store - Counter service at our shop in Durham: We've decided that the time is right to close our store in Durham to visiting customers for the foreseeable future. This is to protect our staff and also counter customers from the potential spread of the virus. 


If you wish to purchase an electric bike: You can order an electric bike on our website and select home delivery. Please note that we only deliver within a 30 mile radius of our store in Durham (DH1 5AU) - If you live further away than this please call us to discuss options for delivery. If you wish to view an electric bike before purchasing, we can offer a one-to-one viewing at our store but this is restricted and needs to be booked in advance so please either call us on 0191 3849913 during the day or email simon@the-ebikestore.co.uk


Mail order service for parts and accessories:
 
Our mail order business will continue to run as normal and we are not experiencing any delays or stock shortages. Although things are changing rapidly, we have put procedures and plans in place to protect our staff whilst maintaining our mail order service levels. 

We're carefully monitoring the situation and talking to both our suppliers and couriers. We're pleased to report that there are currently no supply issues or delivery problems.We will also be keeping customers updated if anything does change.

 

I'm sure that you'll appreciate that this is a difficult trading time for businesses so please support us during this period by continuing to place orders as normal.

Stay safe!

If you wish to speak to us about any of the above please call us on 0191 3849913 during opening hours.

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