If for any reason you’re not satisfied with your Bontrager purchase, return the item within 30 days of the purchase date, along with proof of purchase for a store credit. Please note that if you send merchandise that is not cleaned or laundered, we will return it to you at your expense. This offer only applies to items bought from The eBike Store, we do not accept returns under the guarantee that have been purchased elsewhere. Click here for full details and terms.
Electric bike deliveries: We use our own e-bike delivery van so all electric bikes are delivered fully assembled and ready to ride. Please note that we only delivery electric bikes in our local area so contact us if you're unsure whether we cover your area. To view which areas we currently deliver electric bikes to - CLICK HERE.
Cycle accessories are normally shipped using either Royal Mail or small parcels courier service. For returns procedure please contact us.
If an item is marked as Click and Collect then you would have to come to our Durham store to collect the item once it's ready.
Please contact us for our Payment & Security policy.